Henan Lanphan Industry Co.,Ltd company profile

Henan Lanphan Industrial Co., Ltd. integrates industry and trade.

The company has advanced production equipment, excellent workforce, stable domestic and foreign partners.

The company has a number of outstanding employees with a bachelor's degree or above and a TEM-8 English major. The company's after-sales personnel have overseas master's degrees. Professional technical personnel provide strong backing for the company.

Henan Lanphan Industrial Co., Ltd. currently mainly sells two categories of products:

Scientific research instruments: rotary evaporator, glass reactor, vacuum pump, drying oven, magnetic stirrer, heating jacket, short-path distillation, centrifuge, falling film evaporator, molecular distillation equipment, etc.;

Piping equipment: rubber joints, metal joints, air duct joints, etc.;

Henan Lanphan Industrial Co., Ltd. occupies a leading position in the industry with high-quality products and reasonable prices. Products are exported to more than 100 countries and regions, with customers all over the world, and have won the trust of domestic and foreign customers with a good reputation.

The company adheres to the concept of "people-oriented", respects customers, employees, partners, suppliers and social groups; takes integrity as the purpose of the company's development, "honesty" is the foundation, and "trust" is used; the pursuit of excellence and continuous innovation.

Henan Lanphan Industrial Co., Ltd. was established in 2010. It is a high-tech enterprise focusing on the research, development, production and sales of laboratory products.

The headquarters and R&D base are established in Zhongyuan District, Zhengzhou City, Henan Province.

And the company has branches all over the country. The company has strong technical and R&D capabilities and is a participant in national projects. The company was recognized as a high-tech enterprise.

We provide a coordinated-process service for our clients during the whole purchase process. Thanks for your support and love, we will work harder and return our clients with high-quality products and high-efficiency service.

Goal: Solve customer equipment problems within three videos.

After-sales Service Process

1. Sales staff respond to customer feedback in a timely manner.

2. After-sales personnel understand the specific situation of customers within 24 hours; at the same time, sales personnel are responsible for forming a whatsapp group with customers, after-sales personnel and general managers.

3. After-sales personnel communicate directly with customers through email and whatsapp to understand the problem in detail; make an appointment for a video call with the customer within 3 working days.

4. The first video call: Check the equipment, initially confirm the failure, and propose an effective solution.

5. After the after-sale service is over, the salesperson sends an after-sale service evaluation form to the customer to invite the customer to evaluate the after-sale work.

We have a young and energetic team. The team members are highly educated and qualified. They know how to operate and manage; they understand how to be a harmonious unit and adept in self-improvement. We strive to build a team which is based on “people oriented, work in earnest”.

Henan Lanphan Industrial Co., Ltd. adheres to the goal that details determine success or failure and attitude determines everything to provide customers with the best quality and all-round services.

Henan Lanphan Industrial Co., Ltd. is divided into: Product Department - R&D Technical Support Department. Business Department: It is the main group for the company to communicate with customers. After-sales Department: Provide guarantee for customers. E-commerce department, administrative personnel, finance department.

The company's employees have clear responsibilities, perform their duties, and work together in unity.